Revenue Operations
The B2B buyer has been googling you for 6 months (and you're still cold calling)

What you'll learn

• Why 78% of B2B buyers only want to talk to your salesperson at the end
• How to go from invisible to indispensable in the buying process
• The shift from selling to facilitating buying (and why that delivers more)

The problem

Your salespeople are busy. Very busy. They call, email, pitch, and present. Meanwhile, they're training themselves to the point of exhaustion. New conversation techniques, better closing tactics, sharper elevator pitches.

But you're not growing faster than the market. In fact, you're barely growing at all.

Why? Because you're training salespeople for 2005 while your buyers live in 2025. You're optimizing the wrong process. Your salespeople are trying to persuade while buyers are already persuaded - by Google, G2, and their peers. Not by you.

Why does this happen?

Information asymmetry has reversed

Pre-internet, the salesperson had all the information. Product specs, pricing, case studies - everything was in their head or brochure. The buyer needed the salesperson from day one.

Now? Your prospect has collected more information than your junior sales rep will ever know:

• 27 review sites checked
• 3 competitor demos watched on YouTube
• 15 LinkedIn posts from users read
• 4 whitepapers downloaded (without filling in a form)

By the time they make contact, they know exactly what they want. They only need your salesperson for the discount and contract negotiation.

The consequence nobody realizes

78% only want to talk when they know what they want.

That means 78% of the buying process happens without you. While you're training your salespeople on influencing the buyer, that buyer has already eliminated you 6 months ago in favor of "vendor number 3 on the shortlist."

The solution:
Be findable when it matters

Better visibility for your target audience in 4 steps.

Step 1: Map the real buying process

Stop drawing your ideal sales process. Start understanding the actual buying process.

The modern B2B buying process:

1. 1. 1. Problem identification (months 1-2): Internal discussions, no external help
      2. Solution exploration (months 3-4): Google, forums, peer conversations
      3. Requirements building (months 5-6): Research, reviews, case studies
      4. Vendor selection (month 7): Create a longlist based on online presence
      5. Vendor evaluation (month 8): Demos, references, pricing
      6. Decision & negotiation (month 9): Only now do they want to actually talk

Your salespeople enter at step 5. The decision is already 70% made.

Step 2: Be present where buyers search

If 78% of the process happens online, why is 90% of your budget offline?

The presence strategy:

Month 1-2 (Problem phase):

• • • Publish problem-focused content (not product content)
    • Host webinars about industry challenges
    • Engage in LinkedIn discussions about problems

Month 3-4 (Exploration phase):

• • • SEO-optimized solution guides
    • Comparison content (including competitors)
    • Interactive tools and calculators

Month 5-6 (Requirements phase):

• • • Detailed case studies per industry/size
    • ROI calculators with real data
    • Video testimonials from peers

Month 7-9 (Evaluation phase):

• • • Only now sales activation
    • But as a trusted expert, not a pushy vendor

Step 3: From seller to buying facilitator

Don't train your salespeople to sell better. Train them to help buyers buy better.

The new sales competencies:

Stop training on:

• • • Closing techniques
    • Objection handling
    • Elevator pitches
    • Cold calling scripts

Start developing:

• • • Industry expertise (real knowledge)
    • Facilitation skills
    • Project management
    • Change management
    • Risk mitigation

An enterprise software company transformed its sales team into "Customer Success Architects." They help prospects navigate the internal buying process. Win rate rose from 22% to 31%.

Step 4: Grow faster than the market (finally)

When you do this right, something magical happens:

You become the default choice.

Prospects come to YOU. They've consumed your content, seen your expertise, and heard your customers talk. When they finally make contact, it's not "tell me about your product" but "help us implement this."

Case study

B2B Software Scale-up Amsterdam - From pushing to being pulledn

Situation 2022:

• • • 10 SDRs calling 1,000 prospects per month
    • Conversion: 0.8%
    • Sales cycle: 11 months
    • Growth: 12% (market: 18%)

2023: De transformation

• • • 5 SDRs become Content Creators + Industry Experts
    • Publishing 40 pieces per quarter
    • Hosting weekly problem-solving sessions
    • Building in public

2024: The results

• • • Inbound leads: +400%
    • Conversion: 4.2%
    • Sales cycle: 6 months
    • Growth: 27% (market: 18%)

"We stopped selling to people who don't want to buy. Now we help buyers who are already sold on us." - VP Revenue

Key Takeaways

• 78% of the buying process happens without you being present there
• Stop training on selling, start facilitating buying
• Information asymmetry is dead, expertise demonstration wins
• Grow faster than the market by being findable, not by pushing harder

Next step

Map where your last 10 customers spent their first 6 months before contacting you. You weren't there, were you? That's your opportunity gap.

About this article: At Stryfes, we understand the buyer has changed. The question is: have you?

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